Terms of service

Terms of Service

Last Updated: September 2026

Welcome to Sorenza Fashion (operated by FF COMMERCE LTD). Throughout the site, the terms “we”, “us”, and “our” refer to Sorenza Fashion.

By visiting our website and/or purchasing products from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including our Privacy Policy and Refund & Return Policy. Please read these terms carefully before accessing or using our website.

GOVERNED BY THE LAWS OF ENGLAND & WALES | CONSUMER RIGHTS ACT 2015 COMPLIANT

1. Online Store Terms & Age Restrictions

By agreeing to these Terms, you represent that you are at least the age of majority in your country or country/region of residence.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including UK copyright and intellectual property laws). You must not transmit any worms, malware, viruses, or code of a destructive nature. Any breach or violation of any of these Terms will result in an immediate termination of your access to our Services.

2. Statutory UK Consumer Rights

In accordance with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations, all products supplied must be as described, fit for purpose, and of satisfactory quality.

As a consumer resident in the United Kingdom, you benefit from mandatory local consumer law protection, including the statutory right to cancel your purchase within 14 days of physical receipt of the goods. These statutory protections exist in addition to our voluntary policy offerings.

3. Pricing, Billing & UK Logistics

  • Currency & Billing: All transactions are billed exclusively in British Pounds Sterling (GBP £).
  • Logistics Scope: We ship exclusively to delivery addresses within the United Kingdom.
  • Pricing Terms: Product prices are subject to change without prior notice and include standard shipping costs unless explicitly stated otherwise at checkout.

4. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, or UK laws and regulations; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; or (e) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service.

5. Governing Law & Jurisdiction

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of England and Wales. As a consumer resident in the United Kingdom, you also benefit from any mandatory provisions of UK consumer protection laws.

Important Notice Regarding Return Addresses

Our registered office in London is strictly an administrative location and CANNOT accept direct physical product returns.

Do not send return items to our corporate office. All returns must be pre-authorized by emailing customer care at info@sorenzafashion.com. Upon authorization, full instructions for our designated UK return forwarding address (122 Pen Park Road, Bristol, AVON BS10 6BP) will be provided.

Company Profile & Contacts

Store Name: Sorenza Fashion

Operating Legal Entity: FF COMMERCE LTD (Companies House: 17398899)

Customer Care Email: info@sorenzafashion.com (Mon–Fri, 9:00 AM – 5:00 PM GMT/BST)


Registered Business Address

FF COMMERCE LTD
71–75 Shelton Street
Covent Garden, London WC2H 9JQ
United Kingdom
(Administrative office — Not a return address)

UK Return Forwarding Address

Sorenza Fashion UK Returns
122 Pen Park Road
Bristol, AVON BS10 6BP
United Kingdom
(Authorized returns only — Pre-approval required)

© 2026 Sorenza Fashion | Part of FF COMMERCE LTD | All Rights Reserved