Contact information
Contact Information
Last Updated: September 2026
Have a question about your order, sizing, or shipment? At Sorenza Fashion (part of FF COMMERCE LTD), our dedicated customer support team is here to assist you with any inquiries to ensure a smooth shopping experience.
Customer Support
Support Email:
info@sorenzafashion.com
We aim to respond to all customer inquiries within 1–2 business days. Please include your order number for faster assistance.
Service Hours & Cutoff
Monday – Friday: 9:00 AM – 5:00 PM (GMT/BST)
Daily Order Cutoff: 8:00 PM (GMT/BST)
Inquiries or order modifications received outside service hours will be addressed on the following business day.
Important Return Notice
Our registered office in London is strictly an administrative location and CANNOT receive physical product returns.
Please do not send items to our London corporate office. All returns require prior approval and must be routed to our designated UK return forwarding facility in Bristol. For return authorization and instructions, please review our Refund & Return Policy or contact info@sorenzafashion.com.
Company Profile & Addresses
Store Name: Sorenza Fashion
Operating Legal Entity: FF COMMERCE LTD (Companies House: 17398899)
Primary Support Email: info@sorenzafashion.com
Registered Business Address
FF COMMERCE LTD
71–75 Shelton Street
Covent Garden, London WC2H 9JQ
United Kingdom
(Administrative office — Not a return address)
UK Return Forwarding Address
Sorenza Fashion UK Returns
122 Pen Park Road
Bristol, AVON BS10 6BP
United Kingdom
(Authorized returns only — Pre-approval required)
© 2026 Sorenza Fashion | Part of FF COMMERCE LTD | All Rights Reserved