Where do you deliver?

We deliver exclusively across the United Kingdom. Orders are dispatched directly from our international fulfillment centers to deliver maximum value without high-street overheads.

How much does UK shipping cost?

We offer Free Standard Delivery (£0.00) on every single UK order, with no minimum order threshold required.

What are your order cutoff, handling, and transit times?

• Daily Order Cut-off Time: 8:00 PM (GMT/BST)
• Order Handling Time: 1–3 business days (Monday–Friday)
• Transit Time: 4–7 business days (Monday–Friday)
• Total Estimated Delivery Window: 5–10 business days

Which couriers do you use and how can I track my parcel?

Final delivery in the UK is handled by trusted carriers including Royal Mail (Tracked), Evri, or DPD. Once dispatched, you will receive an automated email containing a tracking link to monitor your parcel in real time.

What is your return policy?

In full compliance with the UK Consumer Rights Act 2015, we offer a 30-day return policy from the date of parcel delivery. Returned items must be unused, in original condition, and in their original packaging. We charge £0.00 restocking fees.

How do I start a return and get the return address?

To initiate a return, email customer support at info@sorenzafashion.com with your order number. Once pre-authorized, our team will issue exact instructions and authorization for our UK return forwarding address in Bristol (122 Pen Park Road, Bristol, AVON BS10 6BP).

*Important: Our registered office in Covent Garden, London is strictly an administrative headquarters and CANNOT receive physical returns. Packages sent to London without pre-approval will be rejected.

What if my item arrives damaged, defective, or incorrect?

Please inspect your order upon receipt and notify us at info@sorenzafashion.com within 24 hours (or promptly) with photos of the damaged or incorrect item. In cases of defective or damaged goods, Sorenza Fashion covers return shipping costs and provides a free replacement or full refund.

When will I receive my refund?

Once inspected and approved at our return facility, refunds are processed within 7 business days back to your original payment method. Please allow an additional 3–10 business days for your bank or card issuer to post the transaction.

Which currency and payment methods do you accept?

All checkout transactions are processed in British Pounds Sterling (GBP £). We accept major credit/debit cards (Visa, Mastercard, Maestro) and secure digital payment methods displayed at checkout.

Can I modify or cancel my order after placing it?

If you need to update your delivery address or modify an order, please email info@sorenzafashion.com before our 8:00 PM (GMT/BST) daily cutoff. While we attempt to accommodate all requests, modifications cannot be guaranteed once order processing has begun.

Sorenza Fashion

Part of FF COMMERCE LTD (Companies House: 17398899)

Customer Care Email: info@sorenzafashion.com

Support Hours (GMT/BST): Monday–Friday: 9:00 AM – 5:00 PM | Cutoff: 8:00 PM

© 2026 Sorenza Fashion | Part of FF COMMERCE LTD | All Rights Reserved