Shipping Policy

Last Updated: September 2026

At Sorenza Fashion (part of FF COMMERCE LTD), we are committed to providing a reliable and transparent shipping experience across the United Kingdom. We pride ourselves on complete commercial simplicity: zero hidden fees and free standard delivery on every single UK order.

1. Delivery Timeframes & Processing Stages

We ship directly from our international fulfillment facilities to offer you the best pricing without middleman markups. Total estimated delivery time is 5 to 10 business days, broken down as follows:

*Delivery estimates are provided as guidance and may occasionally vary due to external factors including weather disruptions, courier backlogs, customs procedures, or peak seasonal demand.

2. Trusted Carriers & Parcel Tracking

To ensure safe and reliable arrival across the UK, we partner with reputable local postal services. Depending on your destination address, final delivery will be handled by:

• Royal Mail (Tracked)
• Evri
• DPD

Tracking Confirmation: Once dispatched, you will receive an automated email containing a tracking number and link to monitor your shipment status online in real time.

3. UK Consumer Protection & Delayed Items

Under the UK Consumer Rights Act 2015, you are entitled to a replacement, repair, or full refund if your purchase is significantly delayed, lost in transit, arrives damaged, or does not conform to the sales contract.

Damaged Deliveries: Please inspect your parcel upon receipt and report any transit damage to customer service at info@sorenzafashion.com within 24 hours of arrival, including clear photos of the affected item and packaging where possible.

4. Delivery Address Accuracy & Lost Parcels

• Address Accuracy: Please double-check all delivery details before completing checkout. Sorenza Fashion is not liable for failed delivery attempts or delays caused by inaccurate or incomplete address details.
• Lost Parcels: If tracking indicates no movement for an extended period or your package appears lost, contact info@sorenzafashion.com. We will initiate a formal investigation with the carrier and provide a swift resolution.

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