Shipping policy
Reliable & Transparent Delivery across the United Kingdom
At Sorenza Fashion, we are committed to providing a reliable and transparent shipping experience. We pride ourselves on simplicity: no hidden fees and free standard delivery on every order.
FREE STANDARD SHIPPING ON ALL UK ORDERS — NO MINIMUM SPEND
Delivery Timeframes
Estimated delivery time: 5 to 10 business days. This timeframe includes both handling and transit times:
| Stage | Details / Timeframe |
|---|---|
| Order Cut-off Time | 8:00 PM (GMT/BST) |
| Order Handling Time | 1–3 Business Days (Monday–Friday) |
| Transit Time | 4–7 Business Days (Monday–Friday) |
| Total Delivery Estimate | 5–10 Business Days |
Shipping Information
We ship from our international fulfillment centers to provide you with the best prices.
All orders are processed within 1–3 business days. Once dispatched, orders are delivered within 4–7 business days, resulting in a total estimated delivery time of 5–10 business days.
Delivery estimates are provided as guidance only and may occasionally vary due to factors outside our control, including weather conditions, carrier delays, customs procedures, or peak seasonal demand.
Trusted Carrier Services
We partner with reliable carrier services to ensure your package arrives safely. Depending on your location, we may use:
- Royal Mail (Tracked)
- Evri
- DPD
Tracking & Consumer Rights
Tracking: Once dispatched, you will receive an automated email with a tracking number and a link to monitor your package in real time.
Your Rights: Under the UK Consumer Rights Act 2015, you may be entitled to a replacement, repair, or refund if your order is significantly delayed, lost, arrives damaged, or does not conform to the contract. Please report any shipping damage within 24 hours of receipt and include photographs where possible.
Incorrect Address Information
Please ensure that all shipping information is accurate before placing your order. Sorenza Fashion is not responsible for delays or delivery issues resulting from incorrect or incomplete address information provided at checkout.
Lost Parcels
If your tracking information shows no movement for an extended period or your parcel appears lost, please contact our customer support team. We will work with the carrier to investigate and provide an appropriate resolution.
Return Address
16 New St
London EC2M 4TR
United Kingdom
Important: Returns must not be sent without prior approval and return instructions from our customer support team. Unauthorised returns may result in delays or refusal of delivery.
Customer Service
Email: info@sorenzafashion.com
Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT/BST)
We aim to respond to all customer enquiries within 1–2 business days.